OUR SATISFIED CUSTOMER GUARANTEE

Jessica Flinn guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 14 days of receipt of order and we will be happy to offer you either an exchange or full refund minus any postage costs, providing the goods are returned in perfect condition with the original packaging

Bespoke, made to order, customised and engraved items: these pieces are custom orders, which means that the item will be made or customised especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances.

For reasons of hygiene, we are unable to offer exchanges or refunds on earrings. 

DEFECTIVE AND DAMAGED ITEMS

If you should receive an item that is defective, damaged or not what you ordered, please contact us within 10 days.

We will help you resolve any issues as quickly as possible by replacing the item, delivering another item by way of an exchange, or refunding the amount paid. The faulty item will need to be returned to us before we are able to post out your new item.

To read our full Terms & Conditions click here