We understand that sometimes you may not be 100% happy with your purchase, in some circumstances you can return your jewellery for a partial or full refund, see below.
Bespoke or Personalised Items
Goods that are personalised, bespoke, resized, engraved or made-to-order to your specific requirements are custom orders, which means that the item will be made, personalised or customised especially for you; because of this, these pieces of jewellery cannot be exchanged or returned under any circumstances.
The only exception to this would be if upon receiving the item a fault is present within a 14 day period if this is the case you will be eligible to return the item for a refund or replacement. You may return the item using whatever method you see fit, however, we will only refund return postage costs up to the value of First Class Signed For (we will not refund Courier or Special Delivery Costs under any circumstances unless previously agreed with ourselves in writing). After this 14 day period, we will only repair or replace the item. If for some reason we are unable to repair or replace the item, an alternative may be offered, and if the alternative is NOT suitable, only at this time will we offer a full refund.
We will aim for your repair or replacement to be fully resolved in 60 days, however this timescale may vary. Refunds when agreed will be processed within 14 days.
All of our products are guaranteed for 12 months from the date of dispatch, however the following items will only be guaranteed for 14 days from the date of dispatch, this includes stones set within products, if Jessica Flinn Designs Ltd determines that the damage was due to normal wear-and-tear, we will repair the product but only at cost. We cannot be held responsible for work carried out by yourself or a third-party.
We will also not be held responsible for scratching, tarnishing, denting, chipping, or damage caused to any product.
Products containing natural stones or any other substance created by nature cannot be returned if personalised, because of differing patterns, colours, formations etc.
We understand that accidents can happen and a product may be damaged, lost or stolen - naturally, our guarantee cannot cover this but we are happy to recommend a specialist jewellery insurer to all customers. Please Contact Us for details.
If the Incorrect Item was Received
If you should receive an item that is not what you ordered, please contact us immediately via our Contact page online orders only. The incorrect item will need to be returned to us before we are able to post out your replacement item.
Please get in touch by emailing firstname.lastname@example.org, by calling 01143 999812 or by submitting the contact us form by clicking the link below.Contact information