Our design studio is based in a stunning showroom in the leafy suburbs of Tapton, Sheffield. Although we're based here, we work with customers all over the world to create beautiful forever rings. If you don't live nearby we can discuss your forever ring via Zoom and securely send it to you in the post.
FREQUENTLY ASKED QUESTIONS
The answers to the questions we are asked most frequently can be found below. If you have a specific question about our Bespoke Design Services, you can read our Bespoke FAQs here.
WHERE ARE YOU BASED?
DO YOU CREATE BESPOKE RINGS?
WHERE DO YOU SOURCE YOUR METALS?
We work closely with our suppliers to use recycled gold, unless requested otherwise. This means melting down and refining gold until it returns to its purest form. By using recycled metal we're able to minimise our impact on nature and the environment. We cannot offer recycled platinum just yet, however this is part of our pledge for the future.
WHAT GEMSTONES DO YOU USE?
In our Signature Collection we typically use a combination of white diamonds, coloured diamonds, salt and pepper diamonds, and sapphires. However, we also work with a whole host of other stones within our bespoke creations, including emeralds, topaz, tourmaline and lots more.
Our commitment to creating forever rings means that we choose not to work with softer gemstones and advise our customers against using opals and similar softer gemstones.
CAN I COME AND SEE YOU IN PERSON?
We have an amazing PINK showroom in Tapton Sheffield, where you can come and see our rings and gemstones in person. We operate on an appointment only basis, and you can book to see one of our designers here.
WHEN WILL MY RING ARRIVE?
Each ring has a different lead time, dependant on whether we're resizing a ready-to-ship ring for you, or making one to order. As a general rule we say that:
- Ready To Ship rings with no resize are usually dispatched within 1-2 working days
- Ready To Ship rings requiring a resize are usually dispatched within 7-10 working days
- Ready To Ship Earrings and Pendants are usually dispatched within 1-2 working days
- Made To Order and Ready in 6 weeks rings take a minimum of 6 weeks - we will always let you know if we expect your order to take longer
- Made To Order Earrings and Pendants take approximately 4-6 weeks - we will always let you know if we expect your order to take longer
- Made To Order Wedding Rings take approximately 4-6 weeks - we will always let you know if we expect your order to take longer
- Bespoke rings typically take 6-10 weeks from start to finish
If you require your piece quicker than the times listed above, please contact us and let us know.
Please note - these are delivery aims, and we'll try to stick to these wherever possible, however occasionally delays may occur due to circumstances outside of our control.
HOW ARE YOUR RINGS DISPATCHED?
Our shipping is always fully insured and discreet. We use Royal Mail, and shipping costs will be calculated at checkout.
WHAT IS YOUR RETURNS POLICY?
Unfortunately, as a small business we're unable to offer refunds on our bespoke, made to order (including ready in 6 weeks) and resized rings. However, if you purchase a ready to ship ring without a resize, we are happy to accept a return with a full refund within 28 days. The item must be returned in pristine condition in order to qualify for return or exchange.
WHAT DOCUMENTATION WILL I RECEIVE WITH MY RING?
Rings over £1000 will be dispatched with a valuation. This tells you how much to insure your ring for, and acts as evidence to the value of your ring should you wish to make a claim. If your diamond or gemstone is certified by GIA you will also receive a relevant certificate. If you would like a valuation for a ring under £1000, please get in touch with us.
I WANT TO ORDER A RING BUT I DON'T KNOW MY RING SIZE
Well let's find that out for you! Simply purchase your ring and select the 'send me a ring sizer' option and we'll pop one in the post for you. We won't start making or resizing your ring until we hear back from you.
*Please note, if your shipping address is outside of the UK your ring sizer will be subject to standard shipping charges. We will get in touch to arrange payment for the shipping of your ring sizer.
I'VE RECEIVED MY RING BUT I ORDERED IT IN THE WRONG SIZE
This happens from time to time, but don't worry - we're here to help! Simply email us at email@example.com to book your resize.
THERE'S A PROBLEM WITH MY RING - WHAT SHOULD I DO?
Each ring goes through a series of quality checks before being dispatched. However, we're only human - so if you've just received your ring and you've noticed a problem with it, please email us at firstname.lastname@example.org and attach images. We may ask you to return your ring so we can look into it further.
If you've had your ring for a while and it has become damaged, please send us an email so we can see how we can help. Most likely we'll be able to put you in touch with one of our preferred jewellery wizards who will be able to fix it for you in no time!