FREQUENTLY ASKED QUESTIONS

The answers to the questions we are asked most frequently can be found below. If you have a specific question about our Bespoke Design Services, you can read our Bespoke FAQs here.

WHERE ARE YOU BASED?

Our design studio is based in a converted church and is part of our home on the edge of the Peak District in Sheffield, South Yorkshire. Although we're based here, we work with customers all over the world to create beautiful forever rings. If you don't live nearby we can discuss your forever ring via Zoom and securely send it to you in the post. 

DO YOU CREATE BESPOKE RINGS? 

Yes, we work with lots of customers to create beautiful bespoke rings. You can find out more about our bespoke design services here.

CAN I COMMISSION YOU TO DESIGN OTHER FINE JEWELERY?

Of course. We also make stunning earrings and necklaces using unusual gemstones and precious metals. Our minimum spend for this service is £750. To speak to us about this, please email ruby@jessicaflinn.co.uk. 

WHERE DO YOU SOURCE YOUR METALS? 

We work closely with our suppliers to use recycled metals, unless requested otherwise. This means melting down and refining gold or platinum until it returns to its purest form. By using recycled metal we're able to minimise our impact on nature and the environment. We can also source Fair Trade metals on request.

WHAT GEMSTONES DO YOU USE?

In our Signature Collection we typically use a combination of white diamonds, coloured diamonds, salt and pepper diamonds, sapphires and occasional rubies. However, we also work with a whole host of other stones within our bespoke creations, including garnets, topaz, zircon and lots more. 


Our commitment to creating forever rings means that we choose not to work with softer gemstones and advise our customers against using opals and similar softer gemstones.

CAN I COME AND SEE YOU IN PERSON? 

Due to COVID-19 we've had to change the way we manage appointments as we only have limited space available. However, we are working on creating a new showroom space so you can visit us safely to view our collections and discuss your bespoke ring project. We hope to be able to welcome customers to our new space from the end of October 2020. 

WHEN WILL MY RING ARRIVE?

Each ring has a different lead time, dependant on whether we're resizing a ready-to-ship ring for you, or making one to order. As a general rule we say that: 


- Ready To Ship rings with no resize can be dispatched within 2-3 working days

- Ready To Ship rings requiring a resize take 10-12 days

- Made To Order rings take a minimum of 6 weeks - we will always let you know if this will take longer 

- Bespoke rings typically take 6-10 weeks from start to finish


If you require your piece quicker than the times listed above, please contact us and let us know. 

HOW ARE YOUR RINGS DISPATCHED?

Delivery is free in the UK, and is sent fully insured via Royal Mail. 


Insured delivery overseas costs an additional £9.99 for Europe and £19.99 for the rest of the world.

WHAT IS YOUR RETURNS POLICY?

Unfortunately, as a small business we're unable to offer refunds on our bespoke, made to order and resized rings. However, if you purchase a ready to ship ring without a resize, we are happy to accept a return with a full refund within 28 days. 

WHAT DOCUMENTATION WILL I RECEIVE WITH MY RING?

Each ring will be dispatched with a valuation. This tells you how much to insure your ring for, and acts as evidence to the value of your ring should you wish to make a claim. If your diamond or gemstone is certified by GIA you will also receive a relevant certificate. 

I WANT TO ORDER A RING BUT I DON'T KNOW MY RING SIZE

Well let's find that out for you. Simply purchase your ring and select the 'send me a ring sizer' option and we'll pop one in the post for you. We won't start making or resizing your ring until we hear back from you.

I'VE RECEIVED MY RING BUT I ORDERED IT IN THE WRONG SIZE

This happens from time to time. Providing the size you ordered it in is close enough (three sizes above or below), we can resize this for you free of charge. Please email ruby@jessicaflinn.co.uk to organise this. If you need to check your ring size, we can send you a ring sizer.

THERE'S A PROBLEM WITH MY RING - WHAT SHOULD I DO?

Each ring goes through a series of quality checks before being dispatched. However, we're only human - so if you've just received your ring and you've noticed a problem with it, please email us at ruby@jessicaflinn.co.uk and attach images. We may ask you to return your ring so we can look into it further.


If you've had your ring for a while and it has become damaged, please send us an email so we can see how we can help. Most likely we'll be able to put you in touch with one of our preferred jewellery wizards who will be able to fix it for you in no time!