Any orders placed using our Ring Builder are made-to-order and customised especially for you, and therefore CANNOT be exchanged or returned under any circumstances. To read the full terms and conditions for made-to-order and customised pieces, you can view our Returns Policy here.
All orders are also subject to our Terms of Service and Shipping Policy. If you need to cancel your order, please do so within 24 hours of ordering. We may not be able to cancel your order after this time, and if a CAD model has been completed before your cancellation request is submitted, you may be charged.
Depending on your final setting and stone choice, we may need to make reasonable changes to the design and/or accent diamonds in order to make the setting secure and the design cohesive.
For example, designs with baguette cut diamonds may have slight changes to diamond size in order to fit with your chosen centre stone.
Any changes to stone sizes will be clarified when your CAD model is sent to you, and don't hesitate to ask any questions!
The visuals used on our Ring Builder are a combination of CAD renderings and high quality mock ups, meaning there may be reasonable variance between the images and the final product, such as smaller claws post-polishing, softer edges on the band, etc. CAD renderings are a pre-polished version of the final product, so you can expect the final product to have softer curves/edges and more refined claws and bezels. Pictured stone sizes and estimated carat weights are specified in the description, however there may be small variations in scale from the images to the final product.
The Lab Grown Diamond Finder shows colourless/white and coloured/fancy lab grown diamonds from all over the world and therefore many different suppliers. The information uploaded to the system is not controlled by us, so from time to time may be incorrect - if you think something isn't right, or see a description with an error, please let our team know as soon as possible and we'll work to get this corrected.
Certificate information is available by request, so simply get in touch with us with the details of the diamond you're interested in and we'll share the certificate with you.
Diamonds can be purchased separately, and some can be returned or exchanged. Please get in touch if you would like to confirm if your chosen diamond is eligible for return - if you do choose to return the diamond, you will be refunded the amount you paid minus any return postage charges applicable to getting the stone back to the supplier.