Q: What is your return policy?
If you are not happy with your ready to ship fine jewellery purchase for any reason, we accept returns within 14 days of receiving your jewellery - no questions asked for U.K. based clients (online orders only).
Please note the exception of custom work, loose stones, personalised, and made to order items (items that take more than seven days to ship), these are always non-returnable and non-refundable.
When we work on custom projects, we cannot offer a return or exchange. Custom work is those who have a specific vision and trust us to execute it, because it's just for you we can not offer returns or exchanges.
Item's shipped outside of the United Kingdom are also not eligible for returns. All items must be unworn and in original condition to be eligible for returns.
Contact us at firstname.lastname@example.org to process a return before you send your item. Once we receive the item in its original condition then we will issue a full refund within 2 to 3 days of receipt to the same method of payment.
Q: Do you have a warranty?
Gemstones, rings, and all settings are not guaranteed against loss, chips, wear, and tear. All diamonds and gemstones can be scratched or chipped. We do not guarantee our stones against this kind of damage, as that is out of our control.
It is recommended you have your item insured through a private insurance company to cover any loss, theft, wear, and tear or damage. Jessica Flinn is never responsible for items that display signs of undue damage or wear tear.
Please remember all fine jewellery should be well taken care of and treated with the utmost care.
If your item of jewellery becomes damaged, please contact us and we will try to help (on a case by case basis).
Q: What forms of payment do you accept?
We accept all major credit card and debit cards, american express (online only) and you can pay by Paypal and Klarna on our website.
Q: Do you offer payment plans?
Yes, we do offer 90-day layaway plans. Please contact us to customise a plan for you. Please note Paypal has a credit option that can help as well. We are also a proud partner of Klarna which has pay in 30 days and pay over instalments options. .
Q: Can my ring be re-sized?
Yes! We offer free ring sizing, please allow up to ten days for it be completed before your ring ships. Don't see your size listed on your ring? Double check with us to see if it can be done, we can resize a ring to (almost) any size! Email email@example.com with any sizing questions.
For locally based clients who can drop off in the showroom we offer a free 90 day resize policy. We are happy to resize your ring for free until we get it right until 90 days after purchase.
Q: What if I don't know my ring size?
If you do not know your ring size, we highly recommend having your finger sized by a local jeweller. You can purchase metal ring sizers online or we can send a ring size guide for you to print at home.
Q: I'm international, can I still purchase from Jessica Flinn?
Yes. Please contact us for a quote.
Q: Can you rush my order?
Yes, we are happy to rush shipping or sizing on a case by case basis. Please contact us coordinate a rush delivery if you need it. Additional charges may apply.
Q: How do you ship the rings?
For U.K. based customers most fine jewellery will be sent via Royal Mail Special Delivery. We will notify you of your tracking number the moment your item ships. To schedule a pick up in our Sheffield, UK showroom, please email us.
We are not responsible for lost or stolen item's once signed for and declared delivered by shipping provider.
Q: Are the diamonds conflict free?
Yes, all the suppliers we use at Jessica Flinn are thoroughly vetted and use conflict-free diamonds. We have very personal relationships with all our suppliers and only work with people of the upmost ethics and quality. Our gemstones are also traceable.
Q: How are the stones selected?
For every Jessica Flinn bespoke creation, Jessica and her husband Ollie personally hand selects the stones. This ensures that each one meets her impeccable standard of colour, clarity, and all around brilliance to deliver an heirloom quality piece.
Q: How can I get in touch with someone?
Email us at firstname.lastname@example.org If we haven't answered all your questions please feel free to reach out. No question is too small for us!
Q: Can we meet in person?
Yes, we are located in Sheffield, Yorkshire, UK and happy to meet by appointment. To schedule a meeting please book in via our website.
Q: Will you work with my diamond?
We are happy to work with heirloom diamonds of local clients who can drop off in the showroom (or deliver to the showroom). This is an important part of sustainability.
Q: Do you source lab diamonds?
Yes. Although we haven't made many rings with lab grown diamonds we can supply them on request.
Q: Can I read some reviews?
Yes! We have reviews from real clients on our reviews page. See what people are saying about us on our facebook page.
Q: Do you do engraving?
Yes! We love doing engraving and it is a great way to make your Jessica Flinn piece special. Engraving is all done by laser. Please note engraving is considered personalisation and your item would be considered final sale. You should only do engraving if you are confident in your ring size, as we may loose engravings in the resizing process.
Got another question? Contact us using the form below.